Refund policy

1. Return and Refund Policy

Bread Head Bakery makes small-batch, perishable food to order. Because of this:

• All sales are final once an order is picked up or delivered, except as noted below.
• Quality or safety issue: If something is wrong with your order (wrong item, damaged, or a food safety concern), contact us within 24 hours of pickup/delivery at Infobreadheadbakery@gmail.com with your order number and a photo if possible. We'll offer a replacement or refund — whichever makes sense for the issue.
• Allergens: Please review ingredient and allergen info before ordering. Because we bake in a shared/home kitchen, we cannot guarantee any product is free of cross-contact with common allergens (milk, eggs, wheat, tree nuts, etc.). We're not able to offer refunds for allergy reactions where allergen information was provided at the time of order.
• Cancellations: Orders can be canceled or changed up until 48 hours before your scheduled pickup/delivery time, since baking is done fresh per order. After that window, the order is considered final.

Recommended setting for the "Default rules" panel in Shopify: since baked goods are made fresh per order, consider a cancellation cutoff (e.g., 24 hours before pickup) with no fee before that window, and no cancellations after — rather than a flat restocking fee.